Terms & Conditions

1. Introduction

Welcome to Oakly Beds. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

These terms apply to all users of the website and customers purchasing our products across the United Kingdom.

2. Products & Descriptions

We aim to ensure all product descriptions, images, specifications, and prices are accurate. However:

  • Colours may slightly vary due to screen settings.
  • Measurements are approximate and may vary slightly.
  • We reserve the right to modify product details without prior notice.

All products are subject to availability.

3. Orders & Payment

When you place an order with Oakly Beds:

  • You confirm that all provided information is accurate.
  • Orders are subject to acceptance and availability.
  • We reserve the right to cancel or refuse any order.

Payment must be made in full at the time of purchase via the secure payment methods available on our website. Prices are listed in GBP (£) and include VAT where applicable.

4. Delivery

Delivery times are estimated and not guaranteed. While we aim to deliver within the stated timeframe, delays may occur due to circumstances beyond our control.

It is the customer’s responsibility to:

  • Ensure correct delivery details are provided.
  • Make sure the product can fit through doorways, staircases, and access points.
  • Be available to receive the delivery.

Additional delivery charges may apply for failed deliveries or reattempts.

5. Returns & Refunds

Customers have the right to cancel eligible orders within 14 days of receiving goods, in accordance with UK consumer protection laws.

Returned items must:

  • Be unused and in original packaging.
  • Be in resalable condition.
  • Include proof of purchase.

Refunds will be processed after inspection of returned goods. Delivery charges may be non-refundable unless the item is faulty.

For full details, please refer to our Delivery & Returns page.

6. Damaged or Faulty Goods

If your product arrives damaged or faulty, you must notify us within 48 hours of delivery.

We may request:

  • Photographic evidence
  • Order details
  • Description of the issue

We will offer a repair, replacement, or refund in line with your statutory rights under UK law.

7. Warranty

Some products may include a manufacturer’s warranty. Warranty coverage applies to manufacturing defects only and does not cover:

  • Normal wear and tear
  • Accidental damage
  • Improper assembly or misuse

Warranty details (where applicable) will be provided with the product.

8. Website Use

You agree not to:

  • Use this website for unlawful purposes
  • Attempt to gain unauthorized access to systems
  • Copy or reproduce website content without permission

All website content, including images, text, and branding, is the property of Oakly Beds and protected by intellectual property laws.

9. Limitation of Liability

Oakly Beds shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.

Nothing in these terms limits your statutory rights under UK consumer law.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of information as described therein.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of UK courts.

If you have any questions regarding these Terms & Conditions, please contact our customer support team before placing your order.